WhatsApp Business API
Connect with your customers, the smart way
Leverage the power of WhatsApp Business API to send rich messages, automate conversations, and deliver seamless customer experiences — all from one powerful platform.
Engagement
Conversions
& Secure
What is WhatsApp Business API?
WhatsApp Business API is a powerful communication solution that enables businesses to communicate with customers at scale. It helps businesses send automated and personalized messages, manage customer conversations and connect WhatsApp with CRM, marketing, support and business applications.
Ideal for:
Connect with your customers across multiple touchpoints and grow your business.
Build Your Own Chatbot & Automate Customer Conversations
Automate conversations, answer customer questions, capture leads and connect customers with your business — 24x7.
No complex communication infrastructure to build or maintain. Simply connect your existing CRM, ERP, or business application with SMS2ORBIT’s WhatsApp API using our well-documented REST APIs and webhooks.
Our team handles the setup, compliance, and ongoing support, so you can start sending notifications, automating conversations, and engaging customers on WhatsApp within minutes — securely and reliably at any scale.
— Connect WhatsApp with the Apps You Already Use —
Get Your WhatsApp Business API in Just 5 Minutes
Simple onboarding. Faster activation.
With SMS2ORBIT, getting started with WhatsApp Business API is simple. You only need a Verified Facebook Business Portfolio and one Non-WhatsApp Number.
Actual activation/verification time may vary depending on Meta approval requirements.
Start Your WhatsApp SetupDetailed Requirements
Share your official email ID and Facebook Business Portfolio details to get started.
Meta Configuration
We will create your user account and complete the configuration process with your Facebook Business Portfolio and complete the onboarding process.
API Activation
Now your WhatsApp API is ready and you can start integration with your application, ready to send messages from the SMS2ORBIT portal and API.
Choose the Right WhatsApp Message for Every Customer Journey
Utility Messages
Important customer updates, alerts and transactional communication.
Marketing Messages
Promote your products, services, offers and campaigns.
Authentication Messages
Verify identity and secure account access with OTP login codes.
User Initiated Messages
Customer-started messages for questions, support or information.
What We’ve Built on WhatsApp
We build and operate enterprise-grade WhatsApp experiences that go beyond messaging—helping businesses automate customer journeys, generate leads, collect actionable data, showcase products, and drive transactions.
End-to-End Car Booking Journey
We built an end-to-end car booking chatbot for one of India’s leading automobile dealer groups with 200+ outlets. Customers can discover vehicles, explore relevant information, and move through the booking journey directly on WhatsApp.
Enterprise Automotive Deployment
Automated Survey & Feedback
For leading real estate companies, we built a WhatsApp survey chatbot to collect feedback from existing enquiries. Responses are automatically captured and delivered in a structured, ready-to-use Excel format—without requiring a CRM or third-party platform.
Automated Feedback Collection
Millions of Messages. One Campaign.
We process millions of WhatsApp messages in a single campaign for businesses across Automobile, Lifestyle, BFSI and other sectors. Our infrastructure integrates with engagement platforms such as CleverTap and MoEngage for large-scale campaign execution.
Built for Enterprise Scale
Product Discovery to Order Booking
For a leading manufacturing company, we built a WhatsApp product chatbot that lets customers interact with the product catalogue directly through WhatsApp—discovering products, checking stock, and placing orders in one conversation.
End-to-End Commerce
Have a WhatsApp use case in mind?
Loved By Growing Businesses
A few examples of the impact WhatsApp Business API typically has once teams switch over.
"WhatsApp API helped us cut our messaging costs while nearly tripling click-through rates on seasonal campaigns. The rich media messages make our promotions actually look premium instead of just another text."
"We were live in under two days. Our support team now handles appointment confirmations and reminders directly inside WhatsApp instead of juggling three different tools."
"The verified business badge alone improved our open rates. Customers trust messages from us now instead of assuming it's spam and ignoring it like they did with SMS."
"Our catalog finally looks the way it does on our website. Customers browse our full furniture range and check swatches right inside WhatsApp before they ever call the store."
"Course reminders and quick-reply doubts used to live on three different apps. Now it's one WhatsApp thread per student, and our batch attendance has genuinely gone up."
"Abandoned cart messages with the actual product image and a one-tap 'Complete Order' button recovered sales we used to just lose. It's a different conversation than a plain SMS."
"Our loyalty point reminders went from being ignored as spam to actually driving repeat visits. Customers reply to the chat directly to redeem points now."
"Test drive follow-ups used to fall through the cracks between calls. Now every lead gets a rich message with the model, offer and a 'Book Test Drive' button automatically."
"Booking confirmations with the QR ticket right inside WhatsApp cut our support queries almost in half. Guests just don't lose the message the way they lose an SMS."
"We send our weekly specials as one rich message with photos of the actual dishes. Repeat orders from regulars jumped within the first month of switching from SMS."
Illustrative testimonials representative of typical customer feedback.
Why SMS2ORBIT is Best for WhatsApp API
More than just a platform — we are your communication partner.
Trusted by growing businesses
SMS2ORBIT combines reliable messaging infrastructure with dedicated onboarding support, making it simple for businesses of any size to adopt WhatsApp Business API without technical complexity.
From your first message to enterprise-scale campaigns, our platform is built to grow with your business.
Get Started TodayFast Onboarding
Get started quickly with a simple, guided process — no technical expertise needed to launch.
Easy Integration
Connect seamlessly with your CRM, ERP, chatbot platforms and custom applications using flexible APIs.
Scalable Infrastructure
Built to handle growing message volumes, so you can scale from hundreds to millions of conversations.
Expert Support
Get dedicated assistance from our WhatsApp API & CPaaS team at every step, from setup to ongoing support.
Frequently Asked Questions
Everything you need to know about WhatsApp Business API, chatbots and messaging with SMS2ORBIT.
What do I need to start sending messages through WhatsApp Business API?+
To get started, you typically need:
- A verified Meta Business Portfolio
- A working business website
- An official business email ID
- A non-WhatsApp mobile number to register with the WhatsApp Business Platform
Once these are ready, our team can help you with the configuration and onboarding process.
How long does it take to activate WhatsApp Business API?+
With the required documents and a verified Meta Business Portfolio ready, WhatsApp Business API setup can typically be completed within 10–15 minutes for the basic number configuration.
You need to have your: Verified Meta Business Portfolio + Website + Official Email + Non-WhatsApp Number
Our team can assist you throughout the activation and configuration process.
How many WhatsApp messages can I send in a day?+
Your messaging capacity depends on the messaging limit assigned to your WhatsApp Business Account by Meta.
For example, if your account has a 10,000-user messaging limit, you can initiate conversations with up to 10,000 unique users within the applicable rolling 24-hour period.
Your current messaging limit can be viewed through your WhatsApp Business account/Meta Business Portfolio and our platform. Need higher messaging capacity? We can also guide you through the process and requirements for scaling your WhatsApp messaging operations.
Can I integrate SMS2ORBIT WhatsApp API with CleverTap, MoEngage or other platforms?+
Yes. SMS2ORBIT WhatsApp API can be integrated with your existing customer engagement, marketing automation and business platforms.
You can connect WhatsApp with platforms such as: CleverTap | MoEngage | CRM | Marketing Automation Platforms | Custom Applications
Our API and integration capabilities allow businesses to use WhatsApp as part of their existing customer communication ecosystem.
How quickly can I launch a WhatsApp chatbot?+
With the SMS2ORBIT platform, you can create WhatsApp chatbots using a visual drag-and-drop flow builder.
Depending on the complexity of the flow, you can create, configure and launch a chatbot quickly—with simple chatbot flows capable of going live within minutes.
For advanced conversational journeys, our team can also help design and implement the complete chatbot experience.
Can I customize my WhatsApp chatbot?+
Yes. You can create both static and dynamic WhatsApp chatbot experiences based on your business requirements.
Your chatbot can be designed for use cases such as:
- Lead Generation
- Customer Support
- Product Enquiry
- Appointment Booking
- Surveys & Feedback
- Order Booking
- Product Catalogue
- Customer Verification
- Automated FAQs
- Business Process Automation
You can create conversational flows that collect user information, provide dynamic responses and connect with your business systems.
Can WhatsApp chatbot connect with my CRM or existing application?+
Yes. WhatsApp can be connected with your existing CRM, ERP, website, application or backend systems through APIs and integrations.
This allows your chatbot to fetch or send real-time information such as:
Customer Data → Product Information → Stock Availability → Lead Details → Order Status → Booking Information
This makes WhatsApp more than a messaging channel—it becomes an extension of your existing business application.
Can I send promotional and transactional messages on WhatsApp?+
Yes, WhatsApp supports different types of business communications, subject to Meta’s messaging policies, templates and applicable conversation rules.
Businesses can use WhatsApp for use cases such as: Marketing | Offers | Product Updates | Notifications | Order Updates | Service Communications | Customer Engagement
The appropriate message category and template requirements depend on the specific use case.
Can I send WhatsApp campaigns to a large customer database?+
Yes. SMS2ORBIT supports large-scale WhatsApp campaign execution for enterprise businesses.
You can upload or connect your customer data, select an approved message template and execute campaigns based on your account’s applicable messaging limits and Meta requirements.
Our infrastructure is designed to support high-volume messaging and enterprise campaign requirements.
Can I collect leads directly through WhatsApp?+
Yes. WhatsApp can be used as a complete lead-generation channel.
A customer can interact with your campaign, answer questions, share their details and express their requirement—all within WhatsApp. You can build journeys such as:
Campaign → Customer Interaction → Qualification → Lead Capture → Sales Follow-up
This is particularly useful for Automobile, Real Estate, BFSI, Education, Lifestyle, E-commerce and Manufacturing businesses.
Can customers place orders through WhatsApp?+
Yes. WhatsApp can be used to create conversational commerce journeys where customers can:
Discover Products → Check Information → Check Availability → Select Products → Place Orders
The exact functionality depends on your business process and the integrations required.
Do I need a CRM to use WhatsApp Chatbot?+
No, a CRM is not mandatory. You can build and operate WhatsApp chatbot journeys without a CRM for many use cases.
For example, customer responses can be collected and exported into structured formats such as Excel, or your chatbot can be connected to your existing CRM or application when required.
Can I use my existing WhatsApp number with WhatsApp Business API?+
This depends on your existing WhatsApp setup and the migration/configuration route available for your number.
If you are starting fresh, using a non-WhatsApp number makes the initial setup straightforward. For an existing WhatsApp number, our team can guide you through the applicable migration and onboarding process.
Can I manage WhatsApp messages, campaigns and chatbots from one platform?+
Yes. SMS2ORBIT brings multiple WhatsApp capabilities together through one platform, including: WhatsApp API | Campaign Management | Chatbots | Templates | Contacts | Analytics | API Integration
This allows your business team to manage WhatsApp communication from a centralized environment.
Get the Best Pricing for WhatsApp Business API Suite
Powerful WhatsApp communication with flexible plans, reliable infrastructure and business-ready support.
Get Started Today →